Terms & Conditions

1. General Provisions

1.1 Agreement Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "You") and Casinia Casino ("Casinia", "We", "Us", "Our") regarding your use of our online gaming platform, including the Casinia app and all associated services.

1.2 Eligibility Requirements

To use Casinia Casino services, you must:

• Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• Be a resident of Italy or a jurisdiction where online gambling is legally permitted
• Not be registered in any self-exclusion programs
• Provide accurate and complete registration information
• Have the legal capacity to enter into binding contracts

1.3 License and Regulatory Compliance

Casinia Casino operates under strict regulatory guidelines and holds all necessary licenses to provide online gaming services in Italy. We comply with all applicable Italian gambling laws and regulations, including those set forth by the Agenzia delle Dogane e dei Monopoli (ADM).

2. Account Registration and Management

2.1 Account Creation

When you register for a Casinia Casino account:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your account with any third party
• You may only create one account per person
• You agree to notify us immediately of any unauthorized account access

2.2 Account Verification

Casinia Casino reserves the right to verify your identity at any time. You may be required to provide:

• Government-issued identification documents
• Proof of address (utility bill, bank statement)
• Payment method verification
• Additional documentation as deemed necessary

Failure to provide requested documentation within a reasonable timeframe may result in account suspension or termination.

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate any provision of these Terms & Conditions
• We suspect fraudulent or illegal activity
• You provide false or misleading information
• You attempt to create multiple accounts
• You are found to be under the legal gambling age
• Required by law or regulatory authorities

3. Deposits and Withdrawals

3.1 Deposit Policy

When making deposits to your Casinia Casino account:

• All deposits must be made from a payment method in your own name
• Minimum and maximum deposit limits apply as specified on our platform
• Deposits are subject to verification and approval
• We do not accept third-party payments
• All deposits are final and non-refundable except as required by law

3.2 Withdrawal Policy

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified before processing withdrawals
• Withdrawals must be made to the same payment method used for deposits where possible
• Minimum and maximum withdrawal limits apply
• Processing times vary depending on the payment method selected
• We reserve the right to request additional verification for large withdrawals
• Bonus funds must meet wagering requirements before withdrawal

3.3 Anti-Money Laundering (AML) Policy

Casinia Casino strictly adheres to anti-money laundering regulations. We reserve the right to conduct enhanced due diligence on accounts showing suspicious activity patterns or high-value transactions.

4. Bonuses and Promotions

4.1 Bonus Terms

All bonuses and promotions offered by Casinia Casino are subject to specific terms and conditions:

• Wagering requirements must be met before bonus funds can be withdrawn
• Each bonus has specific validity periods and expiration dates
• Bonuses are only available to eligible players and may be restricted by jurisdiction
• We reserve the right to modify or cancel promotions at any time
• Bonus abuse or fraudulent activity will result in forfeiture of bonuses and potential account closure

4.2 Wagering Requirements

Unless otherwise specified, all bonuses are subject to wagering requirements before withdrawal. The specific requirements are detailed in the individual promotion terms and must be completed within the specified timeframe.

4.3 Bonus Restrictions

The following restrictions apply to bonus usage:

• Only one bonus per player, household, or IP address unless otherwise stated
• Certain games may be excluded or contribute differently to wagering requirements
• Maximum bet limits apply when playing with bonus funds
• Bonuses cannot be combined unless explicitly permitted

5. Gaming Rules and Fair Play

5.1 Game Integrity

Casinia Casino is committed to providing fair and transparent gaming:

• All games use certified Random Number Generators (RNG)
• Game outcomes are completely random and cannot be predicted or manipulated
• We regularly audit our games for fairness and compliance
• Return to Player (RTP) percentages are clearly displayed for all games

5.2 Prohibited Activities

The following activities are strictly prohibited on Casinia Casino:

• Using automated software, bots, or scripts to play games
• Collusion with other players or third parties
• Exploiting software errors or game malfunctions
• Fraudulent or deceptive practices
• Any form of cheating or advantage play
• Creating multiple accounts to abuse bonuses

5.3 Game Malfunctions

In the event of a game malfunction or technical error:

• All affected game rounds are void
• Bets will be refunded to the player's account
• Casinia Casino is not liable for any losses resulting from malfunctions
• We will investigate and resolve issues in a timely manner

6. Responsible Gaming

6.1 Player Protection

Casinia Casino is committed to promoting responsible gambling and player welfare:

• Self-exclusion tools are available for players who need a break
• Deposit limits can be set to control spending
• Session time limits help manage playing time
• Reality check reminders are available upon request
• Links to professional gambling support organizations are provided

6.2 Self-Exclusion

Players may request self-exclusion for periods ranging from 6 months to permanent closure. During self-exclusion:

• Your account will be blocked from all gaming activities
• You will not receive promotional materials
• Access to Casinia Casino and the Casinia app will be restricted
• Any attempts to create new accounts will be prevented

6.3 Underage Gambling Prevention

Casinia Casino strictly prohibits underage gambling. We employ age verification systems and actively monitor for signs of underage account access. Parents are encouraged to use parental control software to prevent children from accessing gambling websites.

7. Privacy and Data Protection

7.1 Data Collection and Use

Casinia Casino collects and processes personal data in accordance with Italian and European data protection laws, including GDPR. We collect information necessary to:

• Verify your identity and comply with regulatory requirements
• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Send promotional communications (with your consent)
• Improve our services and gaming experience
• Prevent fraud and ensure platform security

7.2 Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7.3 Third-Party Sharing

Your personal information may be shared with:

• Payment processors for transaction handling
• Regulatory authorities as required by law
• Service providers who assist in operating our platform
• Marketing partners (only with your explicit consent)

We do not sell your personal information to third parties for their own marketing purposes.

8. Intellectual Property Rights

8.1 Ownership

All content on Casinia Casino, including but not limited to:

• Software and gaming platforms
• Logos, trademarks, and branding
• Graphics, images, and audio
• Text, articles, and written content
• The Casinia app and all associated technology

...is the exclusive property of Casinia Casino or its licensors and is protected by international copyright, trademark, and intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use Casinia Casino services for personal, non-commercial purposes only. You may not:

• Copy, modify, or distribute our content without permission
• Reverse engineer or decompile our software
• Remove any copyright or proprietary notices
• Use our content for commercial purposes
• Create derivative works based on our platform

9. Liability and Disclaimers

9.1 Limitation of Liability

To the maximum extent permitted by law, Casinia Casino shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized account access
• Service interruptions or technical failures
• Third-party actions or content

Our total liability shall not exceed the amount deposited into your account in the 12 months preceding the claim.

9.2 Indemnification

You agree to indemnify and hold harmless Casinia Casino, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms & Conditions
• Your use of our services
• Your violation of any third-party rights
• Any fraudulent or illegal activities conducted through your account

9.3 Force Majeure

Casinia Casino shall not be liable for any failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, strikes, wars, government actions, internet failures, or other force majeure events.

10. Dispute Resolution

10.1 Complaint Procedure

If you have a complaint or dispute regarding Casinia Casino services:

1. Contact our customer support team with detailed information about your concern
2. We will investigate and respond within 14 business days
3. If you are not satisfied with our response, you may escalate to our complaints department
4. Final decisions will be communicated in writing

10.2 Alternative Dispute Resolution

If a dispute cannot be resolved through our internal complaint procedure, you may refer the matter to an approved Alternative Dispute Resolution (ADR) service in accordance with Italian gambling regulations.

10.3 Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Italy. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Italian courts.

11. Communication and Notices

11.1 Official Communications

Casinia Casino will communicate with you through:

• The email address registered to your account
• In-platform notifications and messages
• Updates posted on our website
• Push notifications through the Casinia app (if enabled)

You are responsible for ensuring your contact information is current and accurate.

11.2 Marketing Communications

By registering, you consent to receive promotional emails and notifications from Casinia Casino. You may opt out of marketing communications at any time through your account settings or by following the unsubscribe link in our emails.

12. Changes to Terms & Conditions

12.1 Modification Rights

Casinia Casino reserves the right to modify these Terms & Conditions at any time. Changes will be:

• Posted on our website with an updated "Last Modified" date
• Communicated to registered users via email when material changes occur
• Effective immediately upon posting unless otherwise stated

12.2 Continued Use

Your continued use of Casinia Casino services after any modifications to these Terms constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of our services.

13. Account Dormancy and Closure

13.1 Inactive Accounts

Accounts that remain inactive (no login or gaming activity) for 12 consecutive months may be classified as dormant. Casinia Casino reserves the right to charge a monthly maintenance fee on dormant accounts or close them after notification.

13.2 Voluntary Account Closure

You may request account closure at any time by contacting customer support. Upon closure:

• Any remaining balance will be returned to you after verification
• All bonuses and pending promotions will be forfeited
• Access to Casinia Casino login and the Casinia app will be permanently revoked
• Personal data will be retained only as required by law

14. Miscellaneous Provisions

14.1 Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.2 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any additional terms specific to promotions or services, constitute the entire agreement between you and Casinia Casino.

14.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

14.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. Casinia Casino may assign its rights and obligations without restriction.

14.5 Translation

These Terms & Conditions may be translated into other languages for convenience. In case of any discrepancy, the English version shall prevail.

15. Contact Information

For questions, concerns, or inquiries regarding these Terms & Conditions, please contact Casinia Casino:

• Customer Support: Available 24/7 through live chat, email, or phone
• Email: support@casinia.com
• Mailing Address: Available upon request through customer support
• Complaints Department: complaints@casinia.com

Regulatory Information: Casinia Casino operates in compliance with Italian gambling regulations and holds all necessary licenses issued by the Agenzia delle Dogane e dei Monopoli (ADM). License details are available on our website and upon request.